Legal
Terms of Service
Last updated September 22, 2026. ASARA is currently in beta — these terms will be reviewed by counsel before a public launch, but they describe how the platform works today and what you're agreeing to by using it.
1. What ASARA is
ASARA is a marketplace that connects travellers with hotels, guesthouses and independent service providers — guides, transporters and others — across Madagascar. We help travellers discover places to stay and things to book; we don't own, operate, or manage any of the listed properties or services ourselves.
2. Booking model
Bookings made through ASARA are requests sent directly to the hotel or service provider, not a guaranteed reservation until the property confirms it. ASARA does not process payments — you pay the hotel or service provider directly, using whichever method they accept (typically on arrival or by their own agreed terms). Availability, pricing, and cancellation policies are set by each property or provider, not by ASARA.
3. Hotels and service providers listing on ASARA
If you list a property or your services on ASARA, you're responsible for the accuracy of what you list — descriptions, photos, pricing, availability, and contact details — and for honoring bookings made in good faith by travellers. ASARA reviews new listings before they go live and may suspend or remove a listing that's inaccurate, unresponsive, or reported by guests as unreliable.
4. Accounts
You're responsible for the accuracy of the information on your account and for keeping your login credentials secure. We may suspend an account that we reasonably believe is being used fraudulently or abusively.
5. Liability
ASARA is provided during a beta period and may change, break, or be unavailable at times without notice. Because ASARA is a marketplace and not the operator of any listed property or service, we aren't liable for the conduct of hotels, guests, or service providers, or for the quality of any stay or service booked through the platform. To the extent permitted by applicable law, ASARA's liability for any claim relating to the platform is limited to direct damages, if any.
6. Changes
We may update these terms as the platform evolves out of beta. We'll post the revised date at the top of this page when we do.
7. Contact
Questions about these terms? Reach us at the address on our Contact page.